These Terms of Service ("Terms") govern your use of MoveraCare Services LLC's ("MoveraCare") non-emergency medical transportation services. By booking a ride with us, you agree to these terms.
EMERGENCY MEDICAL SERVICES
MoveraCare provides Non-Emergency Medical Transportation (NEMT) only. We are NOT an emergency medical service. In the event of a medical emergency, call 911 immediately.
1. Service Description
MoveraCare Mobility provides professional non-emergency medical transportation services including:
- Wheelchair-accessible transportation
- Ambulatory sedan transport
- Dialysis and recurring medical appointments
- Hospital discharge transportation
2. Scheduling & Cancellations
Wait Time Policy
Drivers will wait for 15 minutes past the scheduled pick-up time. After this period, the trip may be marked as a "No-Show" and standard fees will apply.
Cancellation Policy
- We require at least 2 hours' notice for cancellations.
- Late cancellations (less than 2 hours) may incur a fee of 75% of the base rate.
- No-show fees apply if passenger is not available after the 15-minute wait period.
Advance Booking
We recommend booking 24 hours in advance for wheelchair transportation and at least 4 hours in advance for ambulatory transport (subject to availability).
3. Passenger Conduct & Safety
To ensure safety for all passengers and staff:
- Passengers must follow driver instructions regarding seatbelts and wheelchair securement.
- Abusive, threatening, or violent behavior will not be tolerated and may result in immediate termination of service.
- Smoking, vaping, or consumption of alcohol/drugs in vehicles is strictly prohibited.
- We reserve the right to refuse service for safety violations or non-compliance.
4. Liability & Limitations
Service Delays: MoveraCare is not responsible for delays caused by traffic, weather conditions, or facility intake delays beyond our reasonable control.
Medical Care: Our drivers are trained in passenger assistance and CPR, but MoveraCare does not provide medical care or medical advice. We are a transportation service only.
Personal Belongings: Passengers are responsible for their personal belongings. MoveraCare is not liable for lost, stolen, or damaged items.
Insurance: All vehicles are fully insured with commercial liability coverage. Certificate of Insurance available upon request.
5. Payment Terms
- Payment is due at time of service unless pre-arranged billing is in place.
- We accept cash, credit cards, and direct insurance billing (where applicable).
- Outstanding balances over 30 days may be subject to collection action.
6. Modifications to Terms
MoveraCare reserves the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of modified terms.
7. Contact Information
MoveraCare Services LLC (DBA MoveraCare Mobility)
Richmond, Texas
Toll-Free: (832) 925-2128
Local: (832) 925-2128
Fax: (713) 583-2334
Email: dispatch@moveracaremobility.com
By using MoveraCare's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.