MoveraCare Services LLC ("MoveraCare," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal and health-related information through our website and service platforms.
1. Information We Collect
We collect information necessary to coordinate medical transportation, including:
- Personal Identifiers: Name, phone number, email, and physical address.
- Health Information: Pick-up requirements (e.g., wheelchair/ambulatory), appointment times, and facility destinations.
- Technical Data: IP address and browser type for security and site optimization.
2. How We Use Your Information
We use your data strictly for:
- Scheduling and confirming transportation.
- Invoicing and insurance billing.
- Improving our service safety and reliability.
3. Data Security
We implement industry-standard encryption and physical safeguards. Access to your Protected Health Information (PHI) is restricted to employees who require it to perform their duties (the "Minimum Necessary" standard).
4. Your Rights
Under applicable privacy laws, you have the right to:
- Access and request a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Receive notification in the event of a data breach
5. Third-Party Sharing
We do not sell your personal information. We may share data with healthcare facilities, insurance brokers, and payment processors solely for service delivery and billing purposes.
6. Contact Us
For privacy inquiries or to exercise your rights, please contact us:
MoveraCare Services LLC
Privacy Officer
Email: privacy@moveracaremobility.com
This Privacy Policy may be updated periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.