Our Services

A family member, caregiver, or authorized companion may be permitted to ride with the passenger, subject to available seating, vehicle capacity, advance notice, and the terms of the transportation request. Please include companion information when scheduling the trip.

MoveraCare may transport power wheelchairs when the wheelchair's dimensions, weight, passenger needs, and securement requirements are compatible with the assigned vehicle. Advance confirmation is required. Please provide the wheelchair type, approximate dimensions, and total occupied weight when requested.

MoveraCare provides non-emergency transportation for eligible wheelchair and ambulatory passengers traveling with prescribed oxygen. Oxygen-related transportation must be arranged in advance. MoveraCare does not provide emergency oxygen administration, respiratory therapy, or continuous clinical monitoring.

Yes. Wait-and-return transportation may be available when requested and authorized in advance. Wait time is subject to driver availability, scheduling requirements, and applicable wait-time charges.

Yes. MoveraCare may provide non-emergency hospital discharge transportation to skilled nursing facilities, assisted living communities, rehabilitation facilities, group homes, residences, and other approved destinations for medically stable passengers.

Advance scheduling is recommended, especially for wheelchair, oxygen-capable, recurring, long-distance, hospital discharge, or wait-and-return transportation. Same-day requests may be considered based on driver and vehicle availability.

Same-day transportation may be available, but it is not guaranteed. Availability depends on the passenger's needs, pickup location, destination, required vehicle type, driver availability, and existing trip commitments.

Yes. Authorized nurse case managers, workers' compensation adjusters, claims professionals, employers, healthcare providers, transportation brokers, TPAs, PPO networks, MCOs, and other approved representatives may request transportation on behalf of a passenger. Authorization, claim, billing, and appointment information may be required before the trip can be confirmed.

Information may include: patient or injured worker name, contact information, pickup address, destination, appointment date and time, return transportation requirements, wheelchair or ambulatory status, oxygen requirements, claim number, date of injury, employer, adjuster, nurse case manager, payer or TPA, purchase order, written authorization, billing instructions, and special transportation requirements. Only information necessary to arrange, document, authorize, and bill the transportation safely will be collected.

Stretcher transportation is not currently offered unless and until MoveraCare obtains all required licenses, permits, approvals, equipment, vehicle authorizations, and insurance coverage.

No. MoveraCare provides non-emergency transportation for medically stable passengers. Call 911 when a passenger is experiencing a medical emergency or requires ambulance-level care.

Yes. Recurring transportation may be arranged for dialysis, physical therapy, rehabilitation, workers' compensation treatment, occupational medicine, and other scheduled appointments, subject to availability and authorization.

Door-to-door or curb-to-curb service may be available depending on the passenger's mobility needs, the property layout, safety conditions, driver responsibilities, and the confirmed service arrangement.

Billing depends on the applicable payer, network, transportation broker, employer, claims administrator, facility agreement, purchase order, or authorization. Vendor status with a network does not automatically guarantee that a trip is covered or payable. Contact MoveraCare before service to confirm billing and authorization requirements.